COMMISSION STATUS
Commissions fully booked
from October 2023
until further notice
Commissions
How to Commission Me
I periodically open "slots" for doll commissions in order to regulate how much work I receive at once. I usually have up to 10 slots available for doll customisations and products. Please check my availability via Instagram or this website.
If you wish to order a product or service please use my contact form to get in touch with me or contact me via my Instagram.
If ordering a service, we will discuss your options and then I will send you my faceup/blushing form to complete and return. Upon confirming a space with me via email, please return your form and send your doll and/or parts within 7 days. If I don’t receive the information, I will cancel your order and your slot will be allocated to another customer.
How long will my order take?
It really depends on the nature and complexity of your order. Eyes generally take me 2 weeks and large doll commissions around 4 weeks. However, this time may increase or decrease depending on workload and weather.
Why does the weather affect processing time?
Bad weather can affect resin eyes and also the adherence of sealant to plastic surfaces. England is a changeable country! If there are issues due to weather conditions I will always contact you and let you know of any delays to your order.
How much will I pay in customs fees when sending my doll to the UK?
To my international customers; please understand there will be customs charges on expensive items marked at full value.
Please see the link below for more details on U.K. customs charges and contact me for more information before sending dolls to me from abroad, or ordering dolls via drop-shipping.
gov.uk/goods-sent-from-abroad/tax-and-duty
recasts and bootlegs
I do NOT support recasts/bootleg dolls. I will not work on them.
Counterfeit dolls are intellectual theft and hurt the talented artist who originally created the doll.
Do NOT send me recast items. If I suspect your doll of being a counterfeit, I will send the item back to you and refund your commission fee less the cost of shipping the doll back.
For information on what a recast is please visit the website below:
denofangels.com/doawiki/index.php?title=Information_about_recast_BJDs
shipping
By default orders in the U.K. are sent via Royal Mail 48 Hour Shipping. You can upgrade to Special Delivery on request.
International orders are sent via Royal Mail International Track and Trace, however, delivery upgrades can also be purchased for these orders.
Shipping prices may vary according to the size of your order.
refunds
Refunds on custom face-ups, body blushing and other custom work will only be given if I have made a clear mistake in the artistic process. However, you will be sent plenty of work-in-progress images to check progress and make corrections.
If you change your mind about a custom face-up or other job after I have started work on it, you may be charged an additional amount to redo the work up to 50% of the original price quoted.
I cannot offer refunds for basic or artist choice face-ups.
Refunds will only be provided for my products and accessories if your goods arrive damaged. If I have similar products in stock, I can offer to exchange the item.